RagTagd is a smart tag which helps you to

quickly and easily recover lost things at school.

Frequently asked questions

Most Common

How do I get started and link my tag to my mobile number?


Simply send a single SMS with your tag’s unique code (e.g. “MY1T4G”) to our number: 0458 899 000. You’ll receive an automated response to confirm activation.




Where can I buy a RagTagd uniform or Smart Tag?


If your school is on board with RagTagd, you can purchase a RagTagd uniform and Smart Tags from your uniform shop or front office.




How do I know if my school offers RagTagd?


Check in with your parent committee, uniform shop manager, or send us an email and we'll get back you as quick as a fox!




How can I get RagTagd for my school?


Get in touch! The fastest way to get your school on board is to help put us in touch with your P&C, uniform shop manager, or school management. We’ll take it from there :)





Setup

How do I setup my tag?


Simply send a single SMS with your tag’s unique code (e.g. “MY1T4G”) to our number: 0458 899 000. You’ll receive an automated response to confirm activation.




Are text messages free?


Yes.




As a school, how do I setup the RagTagd system?


The smart rack is quick and easy to set up. We’ll send you instructions for your GA/Groundsman to follow and recommend allowing about 15 minutes for setup.




Do staff and parents need to do anything special when they place uniforms in lost property?


No! We've built our system to be completely automated, where staff and parents simply place the item into lost property as usual. Our sensors work their magic so that you can enjoy a completely hands-off experience.





Where to Purchase

Where can I purchase RagTagd?


If your school is with RagTagd, you can purchase tags at your uniform shop or front office.




Are tags already attached to Uniform items?


Our tags are self-adhesive, permanent, and easy for parents to attach to items of choice (no sewing required). Alternatively, if your supplier is on-board, smart tags will already come sewn into selected garments.




Can parents buy separate tags to attach to uniforms they already own?


Absolutely. If your school is on board, you can purchase additional tag packets from your uniform shop or front office.





Messages and Notifications

Are text messages free?


Yes.




How often will parents receive an SMS when uniforms are in lost property?


We send owners one text message at about 7:00am the morning after it's arrived in lost property. This makes sure that it's fresh on your mind before school, making collection convenient and easy.




What if I sell my uniform or give it away?


New owners simply text the Smart Tag’s six-digit code to the number specified on the tag, as one would for a first-time activation. The original owner then receives a text message to verify transfer of ownership, which they can approve or decline. After approval, the ownership is then transferred to the new number.




How can I unlink or de-activate an item that's been tagged?


If you send us a quick email asking to deactivate your tag, we’ll do it straight away for you. Just make sure to include your mobile number and tag code.





Tagged Uniforms & Tags

How does the Smart Tag work?


Every school using RagTagd has a lost property sensor which detects when your Smart-Tagged item is in the lost and found. Owners receive a text message at about 7:00am, the morning after it's arrived in lost property. This makes sure that it's fresh on your mind before school, making collection convenient and easy.




Can Smart Tags go through the washing machine and drier?


Yes. They’re waterproof, flexible, and built to withstand at least 200 rough industrial washes, so they’re totally safe to put in your washing machine and drier.




Are Smart Tags safe?


Absolutely. Tags are completely passive, just like the credit card in your pocket.




How do second-hand sales and hand-me-downs work?


New owners simply text the Smart Tag’s six-digit code to the number specified on the tag, as one would for a first-time activation. The original owner then receives a text message to verify transfer of ownership, which they can approve or decline. After approval, the ownership is then transferred to the new number.




I've lost an item but did not activate my tag. Can I still find it?


Without activating your tag, we don’t know who to contact when things go missing! Make sure you check lost property at your school, and when you find your item protect it by linking it with your phone before it can go missing again! If you know your tag's unique code, you can send us an email and we’ll let you know if it’s in lost property.




What if I lose an item outside of school? Can it still be found?


If your tagged item turns up at any RagTagd lost property areas, including Willoughby and Waverly Bus Depots near Sydney, you’ll receive a notification, letting you know where it is. Unfortunately, we can only know the whereabouts of your item when it’s in smart lost property!




Can Smart Tags track my child?


Not at all. Tags are completely passive and only work in lost and found areas, where they can be detected by smart lost property sensors.





Cost

How much does it cost to parents?


Please check with your Uniform Shop or Front Office.




Is there a cost for schools?


If your uniform supplier is not part of our network we can still work directly to your School. Depending on your schools needs, we have 3 different pricing plans to choose from so please get in touch for a personalised quote!





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