RagTagd is a smart tag which helps you to

quickly and easily recover lost things at school.

Frequently asked questions

Most Common

How do I get started and link my tag to my mobile number?


Simply send a single SMS with your tag’s unique code (e.g. “MY1T4G”) to our number: 0458 899 000. You’ll receive an automated response to confirm activation.




Where can I buy a RagTagd uniform or Smart Tag?


If your school is on board with RagTagd, you can purchase a RagTagd uniform and Smart Tags from your uniform shop or front office.




How do I know if my school offers RagTagd?


Check in with your uniform shop manager, or send us an email and we'll get back you as quick as a fox!




How can I get RagTagd for my school?


Get in touch! The fastest way to get your school on board is to help put us in touch with your P&C, uniform shop manager, or school management. We’ll take it from there :)





Setup

How do I setup my tag?


Simply send a single SMS with your tag’s unique code (e.g. “MY1T4G”) to our number: 0458 899 000. You’ll receive an automated response to confirm activation.




Are text messages free?


Yes.




As a school, how do I setup the RagTagd system?


The smart rack is quick and easy to set up. If you’re close to Sydney or Brisbane, we’ll come and set it up ourselves. Otherwise, we’ll send you instructions for your GA/Groundsman to follow. We recommend allowing about 15 minutes for setup.




Do staff and parents need to do anything special when they place uniforms in lost property?


No! We've built our system to be completely automated, where staff and parents simply place the item into lost property as usual. Our sensors work the magic so that you can enjoy a completely hands-off experience.





Where to Purchase

Where can I purchase RagTagd?


If your school is with RagTagd, you can purchase tags at your uniform shop or front office.




Does my school have to integrate Smart Tags into our uniforms?


It is strongly recommended to have RagTagd integrate tags into uniforms before they are purchased. 1) It allows the whole community access to the tags, as many families do not know how to sew and 2) it’s the fastest and most effective way to get rid of that smelly lost property pile! Plus your community will love it - emphatically.




Can parents buy seperate tags to attach to uniforms they already own?


Absolutely. If your school is on board with Spartan as your jacket/jumper supplier, you can purchase additional tag packets from your uniform shop or front office.





Messages and Notifications

Are text messages free?


Yes.




How often will parents receive an SMS when uniforms are in lost property?


We send owners one text message at about 7:00am the morning after it's arrived in lost property. This makes sure that it's fresh on your mind before school, making collection really easy.




What if I sell my uniform or give it away?


New owners simply text the Smart Tag’s six digit code to the number specified on the tag, as one would for a first-time activation. The original owner then receives a text message to verify transfer of ownership, which they can approve or decline. After approval, the ownership is then transferred to the new number.




How can I unlink or de-activate an item thats been tagged?


If you send us a quick email asking to deactivated your tag, we’ll do it straight away for you. Just make sure to include your mobile number and tag code.





Tagged Uniforms & Tags

How does the Smart Tag work?


Every school using RagTagd has a lost property sensor which detects when your Smart-Tagged item is in the lost and found. Owners receive a text message at about 7:00am, the morning after it's arrived in lost property. This makes sure that it's fresh on your mind before school, making collection really easy.




Can Smart Tags go through the washing machine and drier?


Yes. They’re waterproof, flexible, and built to withstand at least 200 rough industrial washes, so they’re totally safe to put in your washing machine and drier.




Are Smart Tags safe?


Absolutely. Tags are completely passive, just like the credit card in your pocket.




New uniforms come with Smart Tags already attached. How does this happen?


We start by collecting your uniform shop's stock of new hats and jumpers, Smart-Tagging them, and safely returning them to your uniform shop in their original packaging. From that point onwards, RagTagd coordinates with your school’s uniform provider to make sure all new uniform deliveries come with tags already attached.




How do second hand sales and hand-me-downs work?


New owners simply text the Smart Tag’s six digit code to the number specified on the tag, as one would for a first-time activation. The original owner then receives a text message to verify transfer of ownership, which they can approve or decline. After approval, the ownership is then transferred to the new number.




I've lost an item but did not activate my tag. Can I still find it?


Without activating your tag, we don’t know who to contact when things go missing! Make sure you check lost property at your school, and when you find your item protect it by linking it with your phone before it can go missing again! If you know your tag's unique code, you can send us an email and we’ll let you know if it’s in lost property.




What if I lose an item outside of school? Can it still be found?


If your tagged item turns up at any RagTagd lost property areas, including Willoughby and Waverly Bus Depots near Sydney, you’ll receive a notification, letting you know where it is. Unfortunately, we can only know the whereabouts of your item when it’s in smart lost property!




Can Smart Tags track my child?


Not at all. Tags are completely passive and only work in lost and found areas, where they can be detected by smart lost property sensors.





Cost

How much does it cost to parents?



Tags come already integrated into Spartan items of uniform which are commonly lost, like jackets and jumpers, and are included in the price of purchase. Everything else, like the SMS service, is provided free of charge.




Are the Smart Tags included in the cost of the uniform?


Yes. As a parent, when you purchase smart-tagged uniforms from your uniform shop or front office, you only need to pay for the cost of the uniform.




Is there a cost for schools?



When your school gets started with Spartan as your jacket/jumper supplier, there are no additional setup costs beyond purchasing the uniforms.





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